Buyer guide
How to buy tickets safely on Tikiberry.
The golden rule
Verify your ticket within the 30 minute confirmation window.
Confirm receipt if it\u2019s valid, or raise a dispute if it\u2019s not. If you do neither, payment auto-releases to the seller.
Step by step
Find a ticket
Browse the Tikiberry marketplace or receive a secure link from a seller on WhatsApp, Facebook or Instagram.
Sign in
Sign up with Google or your email — under a minute.
Click Buy — tell us where to send it
When you click Buy, we ask which email your ticketing platform account is registered under. This is the address the seller will transfer the ticket to. Double-check it — if it’s wrong, the ticket goes to an account you don’t own.
Notify the seller
One tap sends a WhatsApp message with the deal link. The seller has 24 hours to accept.
Pay into escrow
Once the seller accepts, complete payment via PayFast within 15 minutes. Your money goes into escrow — not to the seller.
Wait for the transfer
The seller has 15 minutes to transfer the ticket to the email you provided. If they don’t, the deal auto-cancels and you get a full refund.
Verify the ticket — you have 30 minutes
Check the ticket landed in your ticketing platform inbox. Confirm the event, date, seat. Once you’re satisfied, click "I received the ticket". If something’s wrong, click "I haven’t received the ticket — raise dispute". If you do neither in 30 minutes, payment auto-releases to the seller.
What you are protected against
Paying and never receiving a ticket
Receiving a fake or invalid ticket
Receiving a duplicate ticket already used by someone else
A seller disappearing after payment
Being scammed on WhatsApp, Facebook or Instagram
A seller transferring to the wrong email
Automatic protection if something goes wrong
If the seller doesn\u2019t accept your deal within 24 hours, or doesn\u2019t transfer within 15 minutes of your payment, the deal auto-cancels and you get a full refund. No chasing anyone — the system handles it.
If your ticket doesn\u2019t arrive or isn\u2019t what was promised, raise a dispute within your 30 minute window. The deal freezes and our team reviews within 24 hours.