Frequently asked questions

Is Tikiberry safe?

Yes. Tikiberry uses escrow to protect every transaction. Your payment is held securely and only released to the seller once you confirm you received a valid ticket. Payments are processed by Stripe, one of the world's most trusted payment platforms.

What is escrow?

Escrow means your money is held by a neutral third party (Tikiberry) until both sides of the deal are complete. The seller cannot access your payment until you confirm the ticket is valid. This protects both buyer and seller.

What happens if I never receive the ticket?

If the seller fails to transfer the ticket, raise a dispute through the Deal Room. Our team will review the case and issue a full refund if the seller cannot prove delivery.

What happens if the ticket is fake or invalid?

Do not confirm receipt. Raise a dispute immediately through the Deal Room. Our team will investigate. If the ticket is confirmed invalid, you will receive a full refund.

How long does the seller wait to get paid?

Once the buyer confirms receipt, funds are released within 24 hours. Stripe processes the payout to the seller's bank account.

What is the platform fee?

Tikiberry charges a 10% platform fee on every completed transaction. This is deducted from the seller's payout. Buyers pay the listed ticket price with no additional charges.

What is Safe Transaction?

Safe Transaction lets you protect deals that started outside Tikiberry — on WhatsApp, Facebook, or Instagram. The buyer generates a secure link and sends it to the seller. The seller accepts, the buyer pays into escrow, and both parties are protected.

Can I cancel a deal?

Before payment is made, a deal can be cancelled. Once payment is in escrow, cancellations are handled through our dispute process. Buyers should not confirm receipt until they have received and verified the ticket.

Is Tikiberry available outside South Africa?

Tikiberry is currently focused on the South African market. Prices are in ZAR. We may expand to other markets in the future.